GTConcepts NGCBT
HELP CENTRE

Questions? CBT Nova can help.

Search common questions about candidates, exams, question types, plans, billing and account access.

Getting Started
What is GTConcepts CBT?+
GTConcepts CBT is a secure online assessment platform for schools, organisations, recruitment teams, trainers and individuals.
Candidates
How do I add candidates?+
Open Candidates in your workspace. You can create candidates manually or use CSV import when that feature is enabled for your plan and account.
How are candidate passwords created?+
GTConcepts CBT generates secure candidate usernames and temporary passwords. Passwords are shown only when created or reset and are stored only as hashes.
Questions & Exams
Can I limit exam attempts?+
Yes. Each exam has a maximum attempt setting. Authorised administrators can also grant or reset access for an individual candidate when necessary.
What question types are supported?+
Single choice, multiple choice, true/false, fill blank, short answer, essay, matching, drag and drop, ordering and spelling bee are supported according to Feature Manager and plan entitlements.
How does Spelling Bee work?+
The examiner can provide optional recorded audio or use browser speech synthesis. Candidates can choose an available voice and adjust playback speed where enabled.
Plans & Billing
How do I upgrade my plan?+
Open Pricing or contact GTConcepts for a plan that supports the capacity and premium features you need.
Security & Support
How do I contact support?+
Open the CBT Nova chat and choose Connect to Support, or use the Contact page.